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Information telephone 012


012 is the Government of Catalonia's information number

It provides the following services:

  • Assistance and general information on Government of Catalonia services and activities.
  • Support in carrying out online procedures with the Government of Catalonia.
  • Assistance, information and specialised management for campaigns and specific services.
  • 012 operating hours and rates.

Personal assistance operating hours

Monday to Friday from 8.00 am to 10.00 pm, except public holidays.
Mobility (traffic, routes and transport, Ferrocarrils de la Generalitat and Rodalies de Catalunya railway service) from 7.00 am to 11.00 pm, 365 days a year.

Telephone number

Outside Catalonia: 93 214 21 24
Outside Spain: 00 34 93 214 21 24


Cost of call

Please ask the operator.